This internship is for someone native Spanish with a good command of the English language. The working hours will be flexible for this internship.

The student will be looking how to improve the quality of the services of this tour operator by analyzing the complaints of its customers. The student will be involved in the implementation as well.

Sales & Marketing Assistant, selling the hotel to tour operators, mainly in Europe.

Working in the reception and learning about all the operations of the hotel.

This is specially for students that speak Italian and that can deal with the Italian customers of the resort.

This hotel is looking for students that are native Spanish speakers who also speak English and French.

This hotel has 4 restaurants, 2 bars and a banqueting department. You will be learning how to operate a F&B Department and you will be working alongside the F&B Manager.

Guest Relations Internship Native Spanish Resort Mauritius

Guest Relations Internship Native Spanish Resort Mauritius

IM AA 1013 – Guest Relations Internship Native Spanish Resort Mauritius

The student will work in the guest relations department and look after the Spanish Guests.

IM AA 1013 – Prácticas Guest Relations Español Nativo Holiday Resort

El estudiante trabajará en el departamento de relaciones con los huéspedes para cuidar los clientes españoles .

Training HR Internship Stage Praktikum 5 Star Hotel Mauritius

IM AA 1104 – Training HR Internship Stage Praktikum 5 Star Hotel Mauritius

This is a hotel with high quality accommodation, refined cuisine and first class banqueting facilities.

• 1. Revamping the performance management system and implement a reward scheme (long term service reward vs performance) linked to the retention strategy
• 2. Involved in annual social audit
• 3. Implement a new tool for staff training
• 4. Run the training system and follow up with training supplier
• 5. Involved in the excellence award audit
• 6. Auditing the whole HR process and procedures as well as SOP Standard of Procedure
• 7. Implement retention strategy to implement new tools for retention

IM AA 1104 – Stage Hospitality Training HR Hôtel 5 étoiles Ile Maurice

Cet hôtel est un hébergement de haute qualité avec une cuisine raffinée et des installations de banquet de première classe.

• 1. Réorganiser le système de gestion de la performance et de mettre en œuvre un système de récompense (service de récompense à long terme vs performance) liée à la stratégie de rétention
• 2. Impliqués dans l’audit social annuel
• 3. Mettre en place un nouvel outil pour la formation du personnel
• 4. Exécutez le système de formation et le suivi avec le fournisseur de formation
• 5. Participe à la vérification des prix d’excellence
• 6. Audit l’ensemble du processus et des procédures ainsi que SOP standard de procédure
• 7. Mettre en œuvre  la stratégie de rétention et à mettre en œuvre des nouveaux outils pour la rétention

M AA 1104 – Praktikum Hospitality Ausbildung HR 5-Sterne-Hotel Mauritius

Dies ist ein Hotel mit hohen Standard, raffinierte Küche und erstklassigen Banketteinrichtungen .

• 1. Revamping die Performance-Management-System und implementieren Prämiensystem (langfristige  Service- Belohnung vs Leistung ) an die Bindungsstrategie verknüpft.
• 2. Beteiligt in jährlichen Sozialaudit
• 3. Implementieren neues Werkzeug für die Ausbildung der Mitarbeiter
• 4. Führen Trainingssystem und Follow-up mit der Ausbildung Lieferant
• 5. Beteiligt an der Excellence Award Audit
• 6. Prüfung des gesamten HR Prozesse und Verfahren sowie SOP Standard-Verfahrens
• 7. Implementieren Bindungsstrategie, und neue Werkzeuge implementieren für die Bindungsstrategie

IM AA 1104 – Stage Hospitality Training HR 5 Star Hotel Mauritius

Dit is een hotel met hoge kwaliteit accommodatie, verfijnde keuken en eerste klas banqueting faciliteiten.

• 1. Het up to date brengen van het performance management systeem en implementeren van een beloning regeling (langdurig dienstverband beloning vs performance) gekoppeld aan de retentie strategie
• 2. Betrokken bij de jaarlijkse sociale audit
• 3. Implementeer een nieuwe tool voor  de staff training
• 4. Verantwoordelijk  voor het opleidingssysteem en follow-up met de training leverancier
• 5. Betrokken bij de Excellence Award audit
• 6. Controle van het hele HR-proces en procedures alsmede SOP Standaard
• 7. Implementeer retentie strategie en nieuwe instrumenten voor de retentie implementeren

Chinese Mandarin Speaking Guest Relations Internship Mauritius

Chinese Mandarin Speaking Guest Relations Internship Mauritius

IM AA 1315 – Chinese Mandarin Speaking Guest Relations Internship Mauritius

Period (dates to be confirmed)
6 months to 1 year

Working hours
6 days a week
45 hours per week

Department & Missions

You will be the main point of contact for all Chinese / Mandarin Speaking Guests in this hotel. All Chinese / Mandarin Speaking Guests will come to you with all their special requests. You need to ensure that these guests have a first class hotel experience thanks to the support from you and the rest of the Hotel Team.

1. To assist all guests at the Guest Service Department, but to concentrate specifically on Asian-speaking group and individual guests with their special needs and requirements in their native languages so as to give them a full, first class hotel experience.
2. Receives and handles special requests from Asian group and individual guests.
3. Works in conjunction with and assists the Butler Service Team and the Concierge with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for Asian guests. Follows up to ensure departments responsible have completed the requirements.
4. Contacts Asian guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special activities & excursions.
5. Coordinates announcements and the translation/printing of pertinent literature used, into the required languages relative to the Asian guests.
6. Assists with related collateral for all Asian guests and ensures necessary items are properly translated and placed in the correct staterooms.
7. Trains co-workers on the Chinese Culture.
   In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

IM AA 1315  – 原生中国会说普通话的客户关系毛里求斯实习

期间（待确认日期）

6个月至1年

工作时间每周6天每周45小时

部与使命

1. 协助所有客人的客户服务部，而是在讲亚裔团体和个人客人的特殊需求，并在他们的母语的要求特别集中，以便给他们一个完整的，一流的酒店体验。
2. 接收，处理来自亚洲团体和散客的特殊要求。
3. 作品会同并协助管家服务队和礼宾与处理的特殊要求，如蜜月调校，周年软件包，软件包生日，特殊的饮食需求，医疗需求等，为亚洲客人。后续确保责任已经完成了要求的部门。
4. 联系亚洲客人的需要的时候，提供在使餐厅预订，定购特殊的地方/膳食食品，安排特殊活动和游览援助。
5. 协调公告和使用的相关文献翻译/印刷，成相对于亚洲客人所需的语言。
6. 协助与所有亚洲客人相关担保，并保证必要的项目被正确翻译并放置在正确的客舱。对中国文化
7. 火车的同事。为了不断超越客户的期望，提供的产品和服务的最高水平，因为需要额外的责任和义务可以转让。